What Is the Craftsman Warranty Policy?
Craftsman offers a limited lifetime warranty for hand tools and a 1-3 year warranty for power tools, depending on the product. The warranty covers defects in materials or workmanship but excludes normal wear, misuse, or unauthorized repairs. To qualify, you must provide proof of purchase and submit a claim through Craftsman’s online portal, phone, or in-store process.
How Do I Check My Craftsman Warranty Coverage?
Verify your warranty status by locating the product’s model/serial number and checking Craftsman’s warranty lookup tool online. Coverage varies: hand tools (lifetime), power tools (1-3 years), and outdoor equipment (2-5 years). Always retain your original receipt or invoice, as Craftsman requires proof of purchase for all claims.
What Documents Do I Need for a Craftsman Warranty Claim?
Prepare three key items:
- Proof of Purchase: Original receipt, invoice, or credit card statement.
- Product Details: Model/serial number (found on the tool or packaging).
- Defect Description: Photos/videos showing the issue and a written explanation. Missing documents may delay or void your claim.
How Do I Submit a Craftsman Warranty Claim Online?
Follow these steps:
- Visit Craftsman’s warranty portal.
- Create an account or log in.
- Upload required documents and defect evidence.
- Submit the form.
You’ll receive a confirmation email with a claim number. Most claims are processed in 7-10 business days. For replacements, Craftsman typically ships a refurbished or new unit.
When submitting online, ensure all uploaded files are clear and legible. Blurry photos or incomplete forms often result in processing delays. If your claim requires manual review (e.g., complex defects), Craftsman may request additional evidence via email. For power tools over $200 value, consider using tracked shipping if mailing the item for inspection. Save all correspondence and claim numbers in a dedicated folder for future reference.
| Step | Action | Timeline |
|---|---|---|
| 1 | Document Upload | Instant |
| 2 | Initial Review | 1-3 days |
| 3 | Replacement Approval | 7-10 days |
Can I Submit a Craftsman Warranty Claim In-Store?
Yes. Visit a participating Lowe’s or Ace Hardware store with your tool and proof of purchase. Staff will verify eligibility and either replace the item immediately or escalate complex cases to Craftsman. Note: Not all retailers handle warranty claims—call ahead to confirm.
What Happens If My Craftsman Warranty Claim Is Denied?
Common denial reasons include expired coverage, lack of proof of purchase, or misuse. Appeal by contacting Craftsman’s customer service (1-888-331-4569) with additional evidence. If unresolved, escalate via the Better Business Bureau or state consumer protection agencies.
How Long Does a Craftsman Warranty Claim Take to Process?
Online claims take 7-10 business days. In-store replacements are often same-day. Delays occur if Craftsman requires further inspection or if inventory is low. Track your claim status via your online account or by calling customer service.
Are Craftsman Warranty Replacements New or Refurbished?
Craftsman typically provides refurbished replacements for power tools and new hand tools. Refurbished units are tested to meet original specifications. If unavailable, you may receive a comparable model or store credit.
Refurbished tools undergo a 12-point inspection process that includes motor testing, safety checks, and cosmetic refinishing. These units carry a 90-day warranty from the replacement date. New hand tools follow the standard lifetime warranty. If you receive a refurbished replacement, request documentation of the refurbishment date for your records. Note that outdoor equipment replacements may vary—lawn mowers often ship with new engines but reused frames.
| Tool Type | Replacement Type | Additional Warranty |
|---|---|---|
| Hand Tools | New | Lifetime |
| Power Tools | Refurbished | 90 days |
| Outdoor Equipment | Mixed | 30-60 days |
Expert Views
“Craftsman’s warranty process is straightforward but strict on documentation,” says a tool industry analyst. “Always keep your receipt—digital copies work. For high-value items, register the product online immediately after purchase. This simplifies claims and ensures you’re notified of recalls or updates.”
Conclusion
Submitting a Craftsman warranty claim requires preparation and adherence to guidelines. By organizing your documents, using the correct channels, and following up proactively, you can efficiently resolve tool defects under warranty.
FAQ
- Does Craftsman warranty cover rust?
- No—rust is considered normal wear and excluded from coverage.
- Can I transfer my Craftsman warranty?
- No, warranties are non-transferable and apply only to the original purchaser.
- Are Craftsman V20 batteries covered under warranty?
- Yes—V20 batteries have a 3-year warranty. Submit proof of purchase and defect evidence.